I have lost it at work a few times but I've never yelled directly at a customer.
when i worked at meijers gas station (3 years) i got into it a lot with customers cause i wasn't about to take there shit....and i was one of there higher rated cashiers so i never got into trouble for it...all the bosses liked me...and about 98% of the customers did to....it was the dip shit jackasses i didn't handle well
more info from cnn The incident may not have appeared so wonderful when it began unfolding Monday morning at Pennsylvania's Pittsburgh International Airport where, according to JetBlue spokeswoman Dervin, Slater was one of two flight attendants aboard an Embraer 190 flight that was scheduled to depart at 10:35 a.m. and arrive 84 minutes later at JFK. Problems began before the flight, carrying a full load of 100 passengers, took off. "A number of passengers were competing for overhead carry-on luggage areas," Turman, Slater's attorney, said. "With great difficulty, they were shoving the bags around, attempting to get it in. Steven came over to assist and either the bag or the overhead (bin door) hit him in the head and at that point he suffered an injury." Turman offered a more graphic description of events on Wednesday, when he said a woman "started cursing and -- based on the information -- slammed the overhead luggage bin on his head." Then the woman said, "F--- you" to Slater, Turman said. After the flight landed at JFK, Slater approached the woman as she attempted to retrieve her bag from the bin while the plane was still taxiing to the gate, according to a source familiar with the incident. Passengers are required to stay in their seats with their seat belts fastened until the pilot has reached the gate and gives the all-clear sign. "We hear Slater on the intercom, 'Will people on the aisle please sit down? We're on an active runway,'" recalled passenger Howard Deneroff, an executive with the Westwood One radio network. Then Slater made a second announcement, Deneroff told CNN. "Please sit down and shut the overhead bin. We cannot move this plane while you're standing." The passenger cursed Slater again, Turman said Wednesday. Her fury grew upon learning she would have to wait at baggage claim to retrieve luggage she had been forced to check at the gate in Pittsburgh, he said. At that point, Slater got on the plane's public address system. Passenger Phil Catelinet wrote on his blog that Slater said, "To the passenger who just called me a motherf-----: f--- you. I've been in this business 20 years, and I've had it."
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The incident may not have appeared so wonderful when it began unfolding Monday morning at Pennsylvania's Pittsburgh International Airport where, according to JetBlue spokeswoman Dervin, Slater was one of two flight attendants aboard an Embraer 190 flight that was scheduled to depart at 10:35 a.m. and arrive 84 minutes later at JFK.
Problems began before the flight, carrying a full load of 100 passengers, took off.
"A number of passengers were competing for overhead carry-on luggage areas," Turman, Slater's attorney, said. "With great difficulty, they were shoving the bags around, attempting to get it in. Steven came over to assist and either the bag or the overhead (bin door) hit him in the head and at that point he suffered an injury."
Turman offered a more graphic description of events on Wednesday, when he said a woman "started cursing and -- based on the information -- slammed the overhead luggage bin on his head."
Then the woman said, "F--- you" to Slater, Turman said.
After the flight landed at JFK, Slater approached the woman as she attempted to retrieve her bag from the bin while the plane was still taxiing to the gate, according to a source familiar with the incident. Passengers are required to stay in their seats with their seat belts fastened until the pilot has reached the gate and gives the all-clear sign.
"We hear Slater on the intercom, 'Will people on the aisle please sit down? We're on an active runway,'" recalled passenger Howard Deneroff, an executive with the Westwood One radio network. Then Slater made a second announcement, Deneroff told CNN. "Please sit down and shut the overhead bin. We cannot move this plane while you're standing."
The passenger cursed Slater again, Turman said Wednesday. Her fury grew upon learning she would have to wait at baggage claim to retrieve luggage she had been forced to check at the gate in Pittsburgh, he said.
At that point, Slater got on the plane's public address system. Passenger Phil Catelinet wrote on his blog that Slater said, "To the passenger who just called me a motherf-----: f--- you. I've been in this business 20 years, and I've had it."
This guy deserves a medal.