the dumbfucks in our nb department have scheduled 6 appointments all morning long (9-noon), but then they have 8 between 3-5 in the afternoon. each appointment takes a minimum of 45 minutes to resolve and some take up to 2 hours. there's only 4 of us in this satellite office and the clients get pissy when we don't see them on/before their appointment time. so while the nb department people will be happily leaving for the day at 5pm to enjoy their weekend, i'm likely going to be up to my neck in angry clients until 7...on a friday. fuckin' bullshit
they're in an office across the city from me that i only visit once a month, at most. our office management apologizes for them constantly and won't do anything about it because they're greedy and want as many people in the door as possible, regardless of how much stress it puts on the staff. whenever we complain about the scheduling, they blow us off. it's fucked up because we end up losing clients all the time because they end up sitting in the lobby for hours sometimes because we're stuck with other clients.
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